Frequently Asked Questions

  • 1) Lucy, are you a person?
  • Of course yes! I don’t have arms or legs but I have intelligence. I’m smart and I will work hard to accomplish my mission.
  • 2) How does Lucy work?
  • In order to use my services, you must have minutes. You can earn minutes through the available offers in the Discover tab or buy your own minutes (See more in “How does Lucy Plans work?”). To make a call, select the contact you wish or dial the number in the keyboard using the correct area and country code. After that you will receive one call. Hold in line and after answer it, your call will be redirected to the destination number. You can see details from all your calls and also the earned/bought credits in History tab.
  • 3) Why to use Lucy?
  • I am a global smart operator. I can offer you low cost Premium calls from anywhere, anytime to anyone, by using voice network instead of data network. I can still offer you a way not to pay roaming anymore, make calls without being identified and allow you to make calls but only answer after the other person is already in line. All this without your minutes expire.
  • 4) When I use the Lucy App am I consuming credits from my cell phone?
  • No. All your calls made by the Lucy App won’t consume your cell phone credits or minutes plan. To make a call you need to have minutes inside the App, you can get them for free through the offers or buying the minutes inside the App or website(www.mylucy.io)
  • 5) To where can I call?
  • You can call over 200 destinations in the world. To consult all the available destinys check here.
  • 6) Can I make landline calls?
  • Yes you can! Check the list of available destinations you can call to a landline here.
  • 7) Can I make calls using Lucy App while traveling abroad?
  • Yes, you can. Out of area roaming taxes make calls expensive. Thats why I have created one very interesting feature called “No Roaming”. With this functionality you can keep talking from anywhere without worrying about expensive taxes. You just need to have a local landline or mobile phone to redirect incoming calls (See more in “What is the “No Roaming” function?).
  • 8) What is the “No Roaming” function?
  • This function is a lot like a Follow Me. I will show you the Jack exemple so you can undestand it better. Ok? Jack is from New York and lives on Denver now with his friends. But he miss the city and comes back to his aunt house in New York. Sometimes he feels the needs to call his friends in Denver and he got stay in touch right? In his aunt house, there is a landline. When Jack calls to Denver, he opens the app, acess the function “No Roaming” and informs that the call must be redirected to the landline. So, Jack dial the number of Neal from Denver and I, Lucy, forward the call to the landline of Jack’s aunt. The landline rings. When Jack answer I complete the call to Neal’s number, in this way Jack will only use the minutes he buys in the app, nothing more. To acess the function, go to the Account tab, you can always enable or disable the function there.
  • 9) What is Inverted Callback?
  • Inverted Callback is a feature that offers more facility to call. When activated you can dial the number you wish to call and I will return the call after the person already is line, this way you don’t need to wait the phone rings.
  • 10) What is the Mode 2X?
  • The Mode 2X is another feature that reduces the cost of your calls by half, thats why you double your minutes. In exchange your calling destination won’t be able to see your phone number.
  • 11) 2X Mode can be used with No Roaming and/or Inverted Callback to?
  • No. 2X Mode can only be used alone, only No Roaming and Inverted Callback can be use simultaneously.
  • 12) How can I win minutes?
  • In Discover tab you can choose recommendations inside Offers of games or simple tasks to complete, you choose! Do not forget to complete all the requirements of the offers you chosse and take a look in what my partners can offer you too!
  • 13) How does it work Lucy Plans?
  • The best form to use Lucy is buying your own minutes. They came with the high quality warranty and with the advantage that never expires, besides it enables you to use the functionalities 2X, No Roaming and Inverted Callback every time you want. The plans in Lucy App appear accordingly the country or region of the registered number. You can choose between buying single minute packets in Prepaid or make a monthly subscription in Plans. Your minutes will be available to anywhere in the world, anytime to anyone. And more, if you don’t use them before the renovation plan date, they will accumulate.
  • 14) How can I register other SIMCard?
  • You can select Log Out in Profile tab and register other SIMCard from wherever you wish, but be aware that your minutes won’t be switched to your new number.
  • 15) I am with a new number and lost all my minutes, how do I get them back?
  • Send me a message through teliggo@gmail.com explaining this case and inform your old and new number.
  • 16) How can I delete all my phone call Record?
  • You can edit and delete all the calls you want to in History tab but your record including all the details from every call will always be save in Billing.
  • 17) What are the Notifications?
  • Every time I wish to send you a message, you will receive through the Notifications tab.
  • 18) I did not answer your question?
  • Contact us via email: teliggo@gmail.com.